Work orders
How fast, by kind of call
Response windows by kind of call, within the hours in the footer.
| Any other building | Building on a plan | |
|---|---|---|
| Active leak or no water | Any other buildingWe call you first, then book the first open slot. | Building on a planWe call the tenant and you back on the same business day, and book the first open slot. |
| Toilet or drain stopped, one unit | Any other buildingBooked after you approve the work order. | Building on a planBooked for the next business day, sooner if a slot opens. |
| Slow drain, running toilet, drip | Any other buildingBooked after you approve the work order. | Building on a planGrouped with other work in the building to save trips. |
| Walk-through and report | Any other buildingNot offered. Ask about a plan. | Building on a planScheduled with you, building by building, once or twice a year. |
Before we arrive
What to tell the tenant
Four things that cut damage and make the visit shorter.
Find the shutoff
Under the sink or behind the toilet, a small oval handle. Turn it clockwise until it stops.
Photograph it
A photo of the leak, the stain or the fixture goes on the work order before we arrive.
Clear the area
Move things from under the sink or around the toilet so we can reach the valve.
Say who will be home
Tell us whether the tenant will be in, or whether we enter on notice as your lease says.
After hours
Who answers at night
Buildings on the On call plan: call the main number at any hour. An on-call plumber answers, helps the tenant shut the water off and books the visit. After-hours visits cost more, at the after-hours rate on your rate sheet.
Other buildings can leave a message after hours. We call back at 7 a.m. on the next business day.
Next step
See the plans
Walk-throughs, a repair log and the On call line, priced by the unit.